Last Updated: 23 August 2026

Welcome to FTUNE (ftune.co.in). These Terms & Conditions govern your use of our website and the purchase of products through our online store. By accessing or using our website, placing an order, or interacting with our services, you agree to these Terms & Conditions.

If you do not agree with any part of these terms, please discontinue using our website.

1. About FTUNE

FTUNE

Website: https://ftune.co.in 

Email: care@ftune.co.in

Location: Bengaluru, Karnataka – 560006, India

FTUNE is an Indian skincare brand offering products including FTUNE Beauty Glutathione Cream and other skincare essentials through our official online store.

2. Acceptance of These Terms

By using FTUNE’s website, you confirm that you:

  • Are legally capable of entering into a binding agreement.
  • Will provide accurate information during checkout.
  • Will use the website only for lawful purposes.
  • Agree to comply with these Terms & Conditions.

These terms apply to all visitors, customers, and users of ftune.co.in.

3. Products & Product Information

We work to ensure that all product descriptions, images, pricing, and ingredient information are presented as accurately as possible.

However:

  • Product packaging may occasionally differ from website images due to manufacturing updates.
  • Colors may appear slightly different depending on your device screen.
  • Product availability may change without prior notice.

Our skincare products are intended for cosmetic use only and should be used according to the recommended directions.

4. Pricing & Taxes

All prices displayed on FTUNE are in Indian Rupees (INR).

Prices may include applicable taxes unless otherwise stated during checkout.

We reserve the right to:

  • Update product prices.
  • Correct pricing errors.
  • Modify promotional offers without prior notice.

Any price changes will not affect orders that have already been successfully placed.

5. Orders & Order Acceptance

After placing an order, you’ll receive an order confirmation email.

Please note that order confirmation does not automatically mean acceptance of your order.

FTUNE reserves the right to:

  • Cancel suspicious or fraudulent orders.
  • Cancel orders affected by pricing or inventory errors.
  • Request additional verification before dispatch.

If an order is cancelled after payment, any eligible refund will be processed according to our Refund Policy.

6. Payments

FTUNE uses Cashfree Payments to process secure online transactions.

Depending on availability, payment options may include:

  • UPI
  • Credit Cards
  • Debit Cards
  • Net Banking
  • Wallets
  • Cash on Delivery (where available)

FTUNE does not store your complete payment card details.

All transactions are processed through secure payment infrastructure.

7. Shipping & Delivery

We aim to dispatch orders promptly.

Estimated timelines:

  • Order Processing: 1–2 business days
  • Delivery: Typically 3–7 business days across India

Actual delivery times may vary due to:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Remote delivery locations

Customers are responsible for providing accurate shipping information.

8. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

In general:

  • Damaged products should be reported promptly after delivery.
  • Incorrect products will be replaced or refunded where applicable.
  • Opened cosmetic products may not be eligible for return due to hygiene considerations unless received damaged or incorrect.

Please review our Return & Refund Policy for complete details.

9. Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been shipped, cancellation may no longer be possible.

If an eligible cancellation is approved, refunds will be processed according to our cancellation and refund procedures.

10. Customer Responsibilities

By shopping with FTUNE, you agree to:

  • Provide accurate personal information.
  • Provide a valid delivery address.
  • Keep your account credentials secure.
  • Avoid unauthorized use of our website.

You are responsible for activities carried out using your account.

11. Intellectual Property

All content on FTUNE, including but not limited to:

  • Logo
  • Product names
  • Images
  • Graphics
  • Website design
  • Product descriptions
  • Blog content
  • Videos
  • Icons

belongs to FTUNE or is used with appropriate permission.

You may not reproduce, copy, distribute, or commercially use our content without prior written permission.

12. User Conduct

While using our website, you agree not to:

  • Attempt unauthorized access.
  • Upload harmful software.
  • Interfere with website functionality.
  • Misuse our services.
  • Submit false or fraudulent information.

We reserve the right to restrict access for misuse of our platform.

13. Product Usage Disclaimer

FTUNE skincare products are cosmetic products intended for external use.

Individual experiences may vary depending on:

  • Skin type
  • Personal skincare routine
  • Consistency of use
  • Environmental factors

Before first use:

  • Perform a patch test.
  • Follow the recommended usage instructions.
  • Discontinue use if irritation occurs.

Our products are not intended to diagnose, treat, cure, or prevent any medical condition.

14. Limitation of Liability

To the maximum extent permitted by applicable law:

FTUNE shall not be liable for:

  • Indirect damages
  • Incidental damages
  • Consequential losses
  • Delivery delays beyond our reasonable control
  • Technical interruptions of the website

Our liability shall generally be limited to the amount paid for the relevant order, where permitted by law.

15. Third-Party Services

Our website may integrate with trusted third-party providers such as:

  • Cashfree Payments
  • Delivery partners
  • Analytics services
  • Email communication tools

These services operate under their own terms and privacy practices.

16. Privacy

Your use of FTUNE is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

17. Changes to These Terms

We may update these Terms & Conditions from time to time.

The latest version will always be published on this page with an updated revision date.

Continued use of the website after changes indicates acceptance of the updated terms.

18. Governing Law

These Terms & Conditions shall be governed by the laws of India.

Any disputes relating to the use of FTUNE or purchases made through the website shall be subject to the jurisdiction of the appropriate courts in Bengaluru, Karnataka.

19. Contact Us

If you have any questions regarding these Terms & Conditions, we’re happy to help.

FTUNE

Website: https://ftune.co.in 

Email: care@ftune.co.in

Location: Bengaluru, Karnataka – 560006, India