At FTUNE, we understand that plans can change. This Cancellation Policy explains when and how you can cancel an order placed on ftune.co.in, what happens after cancellation, and how refunds are processed for eligible cancelled orders.
If you need help with an existing order, please contact us at care@ftune.co.in, and we’ll do our best to assist you.
Can I Cancel My Order?
Yes. Orders can be cancelled before they are dispatched from our fulfillment center.
Once your order has been shipped, it enters the courier network and can no longer be cancelled through our system.
If your order has already been dispatched, please refer to our Return & Refund Policy for the available options.
How to Request a Cancellation
To request an order cancellation, contact our support team as soon as possible with:
Your Order Number
Your Full Name
Your Registered Email Address
Your Mobile Number
Our team will verify your order status and let you know whether cancellation is still possible.
Orders Eligible for Cancellation
Your order may be cancelled if:
It has not been dispatched.
Payment has been successfully verified.
There are no shipping restrictions preventing cancellation.
Approved cancellations will be processed according to our refund process.
Orders That Cannot Be Cancelled
Cancellation may not be possible if:
The order has already been dispatched.
The shipment has been handed over to the courier partner.
Delivery is already in progress.
In such cases, please contact our support team for guidance.
Refunds for Cancelled Orders
If your cancellation request is approved before dispatch, your refund will be processed to the original payment method whenever possible.
Estimated Refund Timeline
Payment Method
Estimated Refund Time
UPI
2–5 Business Days
Debit/Credit Cards
5–7 Business Days
Net Banking
3–7 Business Days
Wallets
As per provider
Actual processing times may vary depending on your bank or payment provider.
Cash on Delivery (COD) Orders
If Cash on Delivery is available for your location:
COD orders may be cancelled before dispatch.
Repeated cancellations of COD orders may affect the availability of COD for future purchases.
If FTUNE Cancels Your Order
In rare situations, FTUNE may need to cancel an order due to:
Product being out of stock
Pricing or technical errors
Payment verification issues
Suspected fraudulent activity
Operational or shipping limitations
If we cancel an eligible prepaid order, any applicable refund will be processed promptly.
