At FTUNE, we want you to shop with confidence. We understand that sometimes an order may arrive damaged, incorrect, or require support. This Return & Refund Policy explains when returns, replacements, and refunds are available for purchases made through ftune.co.in.
If you need assistance with your order, please contact us at care@ftune.co.in, and we’ll do our best to help.
Our Commitment
Every FTUNE order is carefully packed before dispatch to help ensure your products arrive safely. If something isn’t right with your order, we’re here to review your request and provide an appropriate solution according to this policy.
Return Eligibility
You may be eligible for a return or replacement if:
You received a damaged product.
You received the wrong product.
Your order arrived with missing items.
The product was damaged during transit.
To help us process your request quickly, please contact us within 48 hours of delivery.
Products That Cannot Be Returned
For hygiene and safety reasons, certain products are not eligible for return once opened or used.
This includes:
Opened skincare products.
Used cosmetic products.
Products with broken hygiene seals caused after delivery.
Products damaged due to improper handling after delivery.
If you receive a product that is already damaged or incorrect, please contact us immediately.
Damaged or Incorrect Products
If your order arrives damaged or incorrect, please email us within 48 hours of receiving it.
Include:
Your Order Number
Clear photos of the product
Photos of the packaging
A brief description of the issue
Our team will review your request and, where applicable, arrange a replacement or refund.
Missing Items
If your order is incomplete, please notify us within 48 hours of delivery.
We’ll verify the shipment details and work with you to resolve the issue as quickly as possible.
Refund Process
Once your refund request is approved:
We’ll begin processing the refund.
Refunds are issued to the original payment method whenever possible.
Processing time may vary depending on your payment provider.
Estimated Refund Timeline
Payment Method
Estimated Time
UPI
2–5 Business Days
Debit/Credit Card
5–7 Business Days
Net Banking
3–7 Business Days
Wallets
As per provider
Actual processing times may vary depending on your bank or payment provider.
Replacement Policy
Where appropriate, we may offer a replacement instead of a refund for:
Damaged products
Incorrect products
Manufacturing issues identified after review
Replacement requests are subject to product availability.
Order Cancellation
Orders may be cancelled before they are dispatched.
Once an order has been shipped, cancellation may no longer be possible.
If an eligible cancellation is approved before dispatch, any applicable refund will be processed to the original payment method.
Non-Delivery or Lost Shipments
If your shipment appears delayed or lost:
Contact us with your Order Number.
We’ll coordinate with the courier partner.
If the shipment is confirmed as lost, we’ll work with you on an appropriate resolution.
Return Shipping
If a return is approved due to:
Wrong product
Damaged product
Shipping error
FTUNE will guide you through the return process.
Please do not return products without contacting our support team first.
Important Notes
To help ensure a smooth resolution:
Report issues within 48 hours of delivery.
Keep the original packaging until your request is reviewed.
Provide clear photographs when requested.
Follow the instructions provided by our customer support team.
Need Help?
We’re here to help with returns, replacements, and refunds.
