Last Updated: 24 August 2026

Welcome to FTUNE (ftune.co.in).

Your privacy is important to us. This Privacy Policy explains how FTUNE collects, uses, stores, and protects your personal information when you browse our website, purchase our skincare products, or interact with our services.

By using ftune.co.in, you agree to the practices described in this Privacy Policy.

About FTUNE

FTUNE is an Indian skincare brand committed to providing a secure, transparent, and trustworthy shopping experience for every customer.

Business Information

  • Website: https://ftune.co.in 
  • Email: care@ftune.co.in
  • Location: Bengaluru, Karnataka – 560006, India

Information We Collect

We collect only the information necessary to provide our products, process orders, and improve your experience.

Personal Information

When you place an order, contact us, or create an account, we may collect:

  • Full Name
  • Email Address
  • Mobile Number
  • Billing Address
  • Shipping Address
  • Order Details
  • Customer Support Messages

This information helps us process purchases and provide customer assistance.

Account Information

If you create an FTUNE account, we may securely store:

  • Login credentials (encrypted by our platform)
  • Saved addresses
  • Order history
  • Wishlist preferences (where available)

You can manage or update your account information at any time.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Time spent on pages
  • Referral source
  • Cookie information

This helps us improve website performance and understand how visitors use FTUNE.

How We Use Your Information

We use your information responsibly to provide a better shopping experience.

Your information may be used to:

  • Process and deliver your orders.
  • Send order confirmations.
  • Share shipping updates.
  • Respond to customer support requests.
  • Improve website performance.
  • Prevent fraud and unauthorized transactions.
  • Send promotional emails (only when you’ve chosen to receive them).
  • Comply with legal obligations.

We do not sell your personal information.

Payment Security

FTUNE uses Cashfree Payments to securely process online transactions.

When you make a payment:

  • Debit and credit card details are processed securely.
  • UPI transactions are handled through secure payment infrastructure.
  • FTUNE does not store your complete card details.

Your payment information is protected using industry-standard security practices provided by our payment partner.

Shipping Information

To deliver your orders successfully, we may share necessary delivery information with trusted shipping partners.

This may include:

  • Your name
  • Delivery address
  • Phone number
  • Order reference

This information is shared only for order fulfillment purposes.

Cookies

FTUNE uses cookies to improve your browsing experience.

Essential Cookies

These cookies help:

  • Keep products in your cart
  • Maintain secure login sessions
  • Process checkout

Without these cookies, some website features may not work properly.

Performance Cookies

These cookies help us understand:

  • Which pages are most popular
  • How visitors navigate the website
  • Where improvements can be made

The information collected is generally used in aggregated form.

Marketing Cookies

Where applicable, marketing cookies may help us show relevant advertisements across supported platforms.

You can manage cookie preferences through your browser settings.

Email Communication

If you subscribe to our newsletter or choose to receive updates, FTUNE may send:

  • New product announcements
  • Skincare tips
  • Special offers
  • Blog updates
  • Order notifications

You can unsubscribe from promotional emails at any time using the unsubscribe link provided in our emails.

Third-Party Services

To operate our business effectively, we may use trusted third-party service providers.

These may include:

  • Cashfree Payments
  • Courier partners
  • Website analytics services
  • Email communication platforms
  • Security and spam protection tools

These providers receive only the information necessary to perform their services.

Data Protection

Protecting your information is a priority.

We use reasonable technical and organizational security measures to help protect your information against:

  • Unauthorized access
  • Misuse
  • Loss
  • Alteration
  • Disclosure

While no online system can guarantee absolute security, we continuously work to maintain a secure shopping environment.

Data Retention

We retain personal information only for as long as necessary to:

  • Complete your orders
  • Provide customer support
  • Meet legal requirements
  • Maintain business records

When information is no longer required, we take reasonable steps to remove or anonymize it where appropriate.

Your Privacy Rights

Depending on applicable laws, you may request to:

  • Access your personal information.
  • Correct inaccurate information.
  • Update your account details.
  • Withdraw marketing consent.
  • Request deletion of certain information where legally applicable.

To make a request, please contact us at care@ftune.co.in.

Children’s Privacy

FTUNE is intended for general consumers and is not specifically directed toward children under the age of 18.

If you believe that personal information has been submitted by a child without appropriate consent, please contact us so we can review the request.

External Links

Our website may contain links to third-party websites for your convenience.

FTUNE is not responsible for the privacy practices or content of external websites. We encourage users to review their respective privacy policies before sharing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our services
  • Website functionality
  • Legal requirements
  • Business operations

Any updates will be published on this page along with the revised Last Updated date.

Continued use of FTUNE after updates indicates acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, we’d be happy to help.

FTUNE Customer Support

Website: https://ftune.co.in 

Email: care@ftune.co.in

Location: Bengaluru, Karnataka – 560006, India

We’re committed to providing a safe, transparent, and trustworthy shopping experience for every FTUNE customer.