At FTUNE, we want your shopping experience to be simple, transparent, and reliable. This Shipping Policy explains how we process, ship, and deliver your orders across India, along with important information about tracking, delivery timelines, and shipping support.
If you have any questions about your order, our support team is always happy to help at care@ftune.co.in.
Nationwide Delivery Across India
We currently deliver FTUNE Beauty Glutathione Cream and other eligible products to most locations across India through trusted courier partners.
Our goal is to dispatch every order as quickly as possible while ensuring that your products reach you safely and securely.
Order Processing Time
Once your order is successfully placed and payment is confirmed, we begin preparing it for dispatch.
Order Stage
Estimated Time
Order Confirmation
Immediately after purchase
Order Processing
1–2 Business Days
Dispatch
After processing is complete
Orders placed on Sundays or public holidays will be processed on the next working business day.
Estimated Delivery Time
Delivery timelines depend on your location and courier availability.
Location
Estimated Delivery
Metro Cities
2–5 Business Days
Tier 2 & Tier 3 Cities
3–7 Business Days
Remote Locations
5–10 Business Days
These timelines are estimates and may vary due to factors outside our control.
Shipping Charges
Free Shipping Across India
We currently offer Free Shipping on eligible orders across India.
If any promotional shipping offers or special delivery charges apply in the future, they will be clearly displayed during checkout.
Order Tracking
Once your order has been dispatched, you’ll receive a tracking update via email or SMS (where applicable).
Your tracking details will help you:
View shipment progress
Track delivery status
Know the expected delivery date
If you don’t receive tracking information within the processing period, please contact our support team.
Delivery Delays
While we always aim to deliver within the estimated timeframe, delays can occasionally happen due to:
Severe weather conditions
Public holidays
Festival seasons
Courier network delays
Remote serviceable locations
Unexpected operational disruptions
If your order experiences an unusual delay, we’ll do our best to assist you.
Incorrect Shipping Address
Please ensure that your shipping address and phone number are accurate before completing your order.
If you’ve entered incorrect delivery information, contact us immediately at care@ftune.co.in.
If an order has already been dispatched, address changes may not be possible depending on courier policies.
Failed Delivery Attempts
Our courier partners may attempt delivery more than once.
If delivery cannot be completed due to:
Incorrect address
Customer unavailable
Unreachable phone number
the shipment may be returned to us.
Additional shipping charges may apply for re-dispatch in certain situations.
Damaged or Incorrect Deliveries
If your order arrives:
Damaged
Leaking
Incorrect
Incomplete
please contact us within 48 hours of receiving your package.
To help us resolve your request quickly, please include:
Your Order Number
Photos of the package
Photos of the product received
We’ll review the request and assist you according to our Return & Refund Policy.
Cash on Delivery (If Available)
If Cash on Delivery (COD) is available for your location, the option will appear during checkout.
Please keep the exact payment amount ready, where possible, to help ensure a smooth delivery experience.
International Shipping
At this time, FTUNE ships within India only.
If international shipping becomes available in the future, we’ll update this page with the supported countries, delivery timelines, and shipping charges.
Need Help With Your Order?
Our customer support team is here to help with shipping updates, tracking assistance, and delivery-related questions.
